Comments in the BoingBoing thread indicated that back when they were MacResQ, they were much more decent to their customers -- apparently the company got sold and renamed, and that was when things started to go downhill. Still, if general management now Gets that there are ways you just don't treat your customers and implements steps to make sure that bad decisions like what happened to Lindsay don't happen in the future, then I think the end result is a net win for everyone.