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*sigh*
The difficult thing about doing business with vendors all over the world is that it's not always easy to tell whether the rep you're dealing with is sending curt replies that don't actually answer your questions because it's a cultural thing, because he's incompetent, or because he's a dick.
The irony is, I might have still used them if he'd been willing to give me a quote on the service I need (machining a production run of PCBs to 14mm diameter circles) even though they can't provide another service I need, since they're cheap, but I have neither the time nor the inclination to beat a quote out of a vendor who doesn't want to give one to me; it's far less effort to take my custom elsewhere.
If you sell any kind of configurable product, you may wish to take this into consideration, especially when a customer says "and the initial production run will be X" where X has multiple zeroes before the decimal point.
Just sayin'.
The irony is, I might have still used them if he'd been willing to give me a quote on the service I need (machining a production run of PCBs to 14mm diameter circles) even though they can't provide another service I need, since they're cheap, but I have neither the time nor the inclination to beat a quote out of a vendor who doesn't want to give one to me; it's far less effort to take my custom elsewhere.
If you sell any kind of configurable product, you may wish to take this into consideration, especially when a customer says "and the initial production run will be X" where X has multiple zeroes before the decimal point.
Just sayin'.